Front Office Trainee (m/w/d)

We have fulfilled a dream and run the privately owned and managed THE MANDALA HOTEL at Potsdamer Platz, in the center of Berlin, with heart and mind. THE MANDALA HOTEL enjoys one of the highest reputations in the Berlin hotel market and stands out clearly from large international five-star hotel chains.

THE MANDALA HOTEL is home to the two-star Michelin restaurant FACIL, one of the 15 best restaurants in Germany, as well as the award-winning ONO SPA with panoramic views over Berlin and the QIU Bar & Restaurant.

We offer you the ideal start for your professional development through a shared passion for hospitality and service excellence, creating a strong foundation for future career opportunities. If this resonates with you, we actively encourage your own ideas and support your development towards a high level of professionalism.

We are looking for a Front Office Intern (m/f/d)

Offer description – Responsibilities / Tasks

• Being the first point of contact for our international guests and ensuring a personalized welcome

• Supporting the Front Office team during check-in and check-out procedures

• Handling professional guest communication via email, telephone and in person

• Coordinating room allocations and preparing arrivals with Reservations and Housekeeping

• Supporting daily guest requests in line with service standards

• Maintaining reservations and guest profiles in the PMS (Micros-Fidelio Suite 8)

• Working with Hotelkit software to ensure smooth internal communication

• Supporting basic Front Office accounting tasks, including sales-related activities

• Assisting with administrative Front Office duties and proper documentation

We offer

• Mandatory internship with a duration of 6 months

• Fair and transparent working hours, 40 hours per week across a 5-day working week

• Monthly compensation of EUR 1,200 gross

• Shopping voucher in the amount of EUR 50, paid out on a monthly basis

• A subsidy of EUR 44 towards Deutschland-Ticket (monthly price: EUR 63) for bus, tram and train

• Fresh staff meals with warm dishes and complimentary beverages during working hours

• Free uniform provided by the hotel, including free cleaning of workwear

• 50% employee discount in our outlet QIU Bar & Restaurant

• Special employee conditions at our hotel partner Design Hotels worldwide

• Individual feedback discussions aligned with personal and professional development goals

• A motivated team with a positive, respectful and appreciative working atmosphere

• A workplace where creativity, initiative and new ideas are explicitly welcome

• Company culture at The Mandala valuing teamwork and positive change

Skills and Expertise – Your profile

• Enrollment at a university or hotel management school is required.

• The internship is completed as a mandatory part of your studies.

• At least one semester of academic studies has already been completed.

• Fluent spoken German is desirable.

• An excellent command of English is expected; additional languages are an advantage.

• A strong passion for hospitality and a professional service mindset are essential.

• Confidence, reliability and a well-groomed, professional appearance complete your profile.

 

We would be delighted to get to know you. If you are interested in joining our team, we look forward to receiving your application.
Your contact person is Front Office Manager Azra Cetin at cetin@themandala.de.